Frequently Asked Questions
What is Cincy EZPark?
Cincy EZPark is a state-of-the-art technology that allows residents of and visitors to Cincinnati to utilize more than 4,000 on-street parking meters in the city’s urban core with even greater ease.
The initial phase of the system developed in 2014 when the City Council decided to upgrade the city’s entire on-street parking system. That included installing new “smart meters” in various parts of the urban core, including Over-the-Rhine, the Central Business District and several business districts in other neighborhoods.
As part of Cincy EZPark initiative, the City of Cincinnati and Conduent have introduced a pay-by-cellphone solution. The app, created by Passport Labs, Inc., lets motorists pay without walking up to any of the city’s on-street parking meters.
This service presents drivers with a much simpler option for putting money into a parking meter. Parkers can extend their parking session, view all mobile parking transactions and receive a reminder 10 minutes before their parking session expires.
When purchasing time at a meter using the Cincy EZPark app, the parking meter will not display the time purchased or remaining. Instead, customers can see the time remaining directly on their phones and that time is stored in the cloud.
Parking Enforcement Officers utilize wireless handheld devices to see whether or not a space or plate is paid.
How can I pay for my parking in Cincinnati?
You can pay with coins or a credit card (Master Card, Visa, Discover, and American Express only) at the meter, the Cincy EZPark app (download: App Store or Google Play), local telephone number (513-253-0493), or cincyezpark.ppprk.com.
Where is the Cincy EZPark app offered?
It’s available for all on-steet parking in the City of Cincinnati. Just look for the Cincy EZPark logo on nearby signs or on the meters.
What are the benefits of using the Cincy EZPark app?
- Pay for parking using your phone without having to go to a meter.
- Receive mobile alerts 10 minutes prior to your time expiring.
- Extend your parking time remotely, up to the maximum time allowed per posted signage.
What are the parking rates in Cincinnati?
Parking rates may vary by location and time. Please check the meter display for meter rate information. Click here for a map that shows rate and hour information in Cincinnati.
How do I view my parking history/get receipts?
You can view your parking history in the Cincy EZPark app or website at cincyezpark.ppprk.com. Go to ‘My Account’ from the main screen to view recent sessions. Tap on a transaction to view details and generate receipts. To view more parking session history, click ‘See All’. For a full parking history, visit cincyezpark.ppprk.com and click the ‘Log In’ button at the top right.
What can I do if I encounter a technical error?
Please tell us about it! Click the ‘Contact Us’ button so you can provide a detailed explanation of the issue. Our support team will get back to you promptly.
What devices and browsers support the Cincy EZPark app the best?
The Cincy EZPark app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operating systems can use the web app. When using mobile pay web to pay for parking online, a modern browser like Chrome is most compatible.
I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?
Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional information.
If I don’t have my mobile phone with me, can I use a different phone to pay for parking?
Yes. Although your phone number, and thus your phone, is linked to the Cincy EZPark app for security and verification reasons, you can start another account on a different phone and pay for parking with the new phone number. You may also use your email address to login on a different phone, however you’ll need access to your email account to verify your Cincy EZPark app account.
If you don’t have a mobile phone with you, make a payment at the meter located at your vehicle’s space. Additionally, if you’re with someone who has a Cincy EZPark app account, they can pay for your parking by simply paying for your session and you can repay the favor in the future!
Can I store more than one credit or debit card?
Yes. You can enter as many credit or debit card numbers as needed.
Can I use the Cincy EZPark app without having to link my credit or debit card?
No. In order to successfully purchase a parking session, you’ll need to link a valid credit or debit card to your account.
Can I use pre-tax benefit cards from my employer?
Yes. In addition to debit and credit cards, the Cincy EZPark app accepts the WageWorks® Commuter Card and the Commuter Check Prepaid MasterCard®. Whether you commute via train, rail, bus or park near your work – we make it easy for you to pay on the go using pre-tax dollars. Available in select locations.
Are there additional charges besides the parking rate?
When parking time is purchased through the Cincy EZPark app, a convenience fee of 25 cents is charged for each and every transaction. The Cincy EZPark app will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.
Can I still use the meters?
Yes. If you choose, you can still pay for parking the traditional way by using the meters.
However, a customer cannot use the app or the website to add to time already displayed on the meter. They’ll have to wait until that time has expired to pay by phone or add time directly on the meter.
How do I change the email address on my account?
You can log into the Cincy EZPark app or cincyezpark.ppprk.com to change your email address. From ‘My account’, go to ‘Profile’ and update your email address. If you signed up for the Cincy EZPark app with your email address, you may not be able to edit it in the app or website. Please contact us to make the update for you.
Is my information secure?
We take securing our customers’ data extremely seriously. We follow very strict security standards set by the payment card industry (PCI-DSS Service Level 1). This includes routine external audits of our system’s security as well as transmitting all data over SSL-encrypted communication channels.
How do I deactivate my account?
To deactivate your account you must go to cincyezpark.ppprk.com. Log in and select ‘Profile’ from the menu, then select deactivate account. You may need to enter additional information if we expect to issue you a balance refund.
What should I do when the app freezes?
Please uninstall, then reinstall the app. If that doesn’t remedy the issue, please hit the ‘Contact Us’ button. Our support team will get back to you promptly.
What can I do if I entered an incorrect space number / license plate number?
You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new session with the correct information and then click the ‘Contact Us’ button or (704) 837-8066 to void the one made in error.
Note that if you entered the incorrect space number / license plate number your parking session is not valid.
What if I entered a zone in the wrong city?
Please reach out to our support team via the ‘Contact Us’ button after completing the following steps. Note that if you entered a zone in the wrong city your parking session is not valid. You will need to create another parking session with the correct zone – we cannot transfer sessions.
- Click ‘My Account’ to view your parking history
- Click the incorrect parking session and copy the transaction number
- Provide the transaction number to our support team, via the ‘Contact Us’ button, so they can void the session
What does this error mean: “The space you entered is invalid. Please verify or try another space”?
Please contact your local parking operator and they will be happy to assist you. Note that if you received this invalid space error your parking session is not valid.
My friend wants to park but doesn’t have a smartphone, what should I tell them?
You can also pay for parking using Cincy EZPark’s automated IVR touch-tone system by called (513) 253-0493.
PLEASE NOTE: This phone number is for PAYING BY PHONE ONLY. For questions regarding parking meters other non-mobile payment-related issues, please call the Cincy EZPark app help desk at (704) 837-8066.
My phone battery has run out and I can’t pay for my parking with the Cincy EZPark app. How can I pay for my parking?
Please return to the location where your vehicle is parked and pay at the meter. The Cincy EZPark app is not responsible for any issues due to failure or malfunctions with your wireless device.
I received a citation – what can I do?
Thank you for reaching out. We’re sorry to hear that happened! Unfortunately, we don’t issue the tickets or have the ability to dismiss citations via this help-desk. Please contact your local parking operator, listed on the citation, and they will be happy to assist you. If we can help with anything else, please let us know!