How do I use [APP NAME] / How do I pay with my phone?
Download the [APP NAME] app from the App Store or Google Play. A web version is also available at [MPW].ppprk.com. Please note: your wireless carrier’s message and data rates may apply.
What devices and browsers support [APP NAME] the best?
We highly recommend using Apple or Android for downloading the application. When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible.
Why doesn’t the meter change / How does enforcement know I paid?
You don’t have to worry about the meters; parking enforcers will see your mobile payment on their handheld device.
Where is the menu located?
The menu button is the icon with the three white lines in the left-hand corner of the screen.
How do I fund a wallet?
To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. Please note: wallet availability and offers vary based on location.
How do I know my parking session has started?
When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.
Why won’t the app let me extend my time?
If you can’t extend your time it could be because you have already reached the maximum stay allowed by the parking operator.
How do I view my parking history / Get receipts?
You can use the app or website to view your parking history. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit ferndale.ppprk.com.
How do I manage my alerts/reminders?
Log in to your account and click ‘Options’. Use the checkboxes to enable/disable the reminders.
Can I park multiple cars?
You can start additional parking sessions by clicking ‘New Session’ in the side menu.
How do I add/delete a payment card?
Log in and select ‘Payment’ from the side menu. Select ‘Add Card’. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.
How do I reset my PIN?
To change your PIN, you will log in to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to firstname.lastname@example.org
The rates shown in the app do not match the signage at my parking location.
Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.
How do I change the email address on my account?
You can change your email address using the app or website. Log in and select ‘Profile’ from the side menu and then update your email.
How do I deactivate my account?
To deactivate your account, you must go to ferndale.ppprk.com. Log in and select ‘Profile’, then deactivate account.
What is the difference between a verification code and my PIN number?
The verification code is a 3-digit code that verifies you have entered the correct cell phone number or email when signing up. The PIN number is a 4-digit number of your choice that you will log in with.
Can I move spaces while I have an active session?
You cannot change a space number once a session is started. If a session has been started in the incorrect space, please contact support. Questions regarding parking rules for a specific location should be directed to the local parking operator.
Can I stop my parking session?
There’s no need to stop the parking session. It will end when the selected stay has ended.
What if I encounter a technical issue?
You can send a bug report and our support team will get back to you promptly.